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Terms & Conditions That Protect Your Play

When you open an account with jav123, you're entering into clear, straightforward terms that cover everything from how deposits work through DANA, OVO, GoPay and QRIS to how…

Account access where local law permitsPayment clarity — DANA, OVO, GoPay, QRISWithdrawal verification and timing
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jav123 Terms & Conditions That Protect Your Play
REACH US

How to Contact Us About Your Account

Team online

Live Chat

Open the chat bubble in the bottom right of your screen any time you're logged in. Our team responds in under 5 minutes during support hours, 9 AM to 11 PM Jakarta time, seven days a week.

Email Support

Send account or terms questions to [email protected]. We aim to reply within 24 hours. Include your account number and a clear description of what you need.

Account Settings

Update your contact details, request account changes or review your terms acceptance directly from your Account menu. Go to Profile, then Settings, then Legal & Preferences.

HOW WE PROTECT YOU

Data, Security and Your Account Rights

Data Security

Your login, payment details and personal information are encrypted end-to-end.

Cookie & Tracking

We use cookies only to keep you logged in and to detect fraud.

Account Closure

You can close your account at any time from Account Settings.

Dispute & Changes

If you believe a transaction is incorrect or want to request data changes, email support@jav123.

Two-Factor Authentication

Enable 2FA on your Account Settings page to add a PIN confirmation step for withdrawals and password resets.

Fraud Reporting

If you suspect unauthorized activity, contact live chat immediately or email [email protected] with a description.

Frequently Asked About Our Terms

Yes. Go to Account Settings, then Limits & Safety, and update your daily or monthly deposit and withdrawal caps. Changes take effect immediately. If you want to remove limits, contact [email protected] and we'll review your request within one business day.

Click Forgot Password on the login screen. We'll send a reset link to your registered email. If you've enabled 2FA, you'll also need your PIN. If you can't access your email, live chat can verify your identity through your account details and help restore access.

No. When you deposit, your payment app handles the transaction directly. jav123 only records the transaction ID, not your card or wallet credentials. This keeps your payment details as secure as if you'd transferred to any other merchant.

Withdrawals to DANA, OVO, GoPay and QRIS usually arrive within 5 to 30 minutes after approval. Bank transfers may take 1 to 2 business hours depending on your bank. We process withdrawals 24/7; timing depends on your payment provider's processing speed.

No. One account per person is required by our terms. If we detect duplicate accounts linked to the same email, phone or payment method, we'll close all but one. Violations may result in permanent suspension.

Email [email protected] with your account number and a clear description. Include transaction dates and amounts for disputes. We'll respond within 10 business days. You can also request a copy of all your personal data held by us.

Minor breaches may result in a warning. Serious violations — such as using fake identity details, multi-accounting, fraud, or breaching local law — will trigger account suspension and forfeiture of any balance. We'll notify you via email with the reason.

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